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Support

Find answers to frequently asked questions and learn how to manage your Hanzio account.

How do I delete my account?

Warning: Deleting your account is permanent and cannot be undone. All your learning progress, vocabulary lists, and personal data will be permanently removed from our servers.

Option 1: From the app

  1. Open Hanzio and go to Settings
  2. Tap Account
  3. Tap Delete account in the danger zone
  4. Type DELETE to confirm and tap the delete button

Option 2: Contact us

If you cannot access the app or prefer to request deletion via email, send a message to support@hanzio.app from the email address associated with your account. Please include "Account Deletion Request" in the subject line.

We will process your request within 30 days and send you a confirmation once your account has been deleted.

How do I reset my learning progress?

Warning: Resetting your progress is permanent and cannot be undone. All your learning data, including card progress, streaks, and statistics will be permanently erased.

Option 1: From the app

  1. Open Hanzio and go to Settings
  2. Tap Account
  3. Tap Reset progress in the danger zone
  4. Type RESET to confirm and tap the reset button

Option 2: Contact us

If you cannot access the app or prefer to request a reset via email, send a message to support@hanzio.app from the email address associated with your account. Please include "Reset Progress Request" in the subject line.

How do I reset my password?

  1. On the login screen, tap Forgot password?
  2. Enter the email address associated with your account
  3. Check your email for a password reset link
  4. Follow the link to create a new password

If you don't receive the email within a few minutes, check your spam folder. If you still have trouble, contact us at support@hanzio.app.

How do I cancel my subscription?

Subscriptions are managed through the app store where you made your purchase:

iOS (App Store)

  1. Open the Settings app on your iPhone or iPad
  2. Tap your name at the top, then tap Subscriptions
  3. Find Hanzio and tap it
  4. Tap Cancel Subscription

Android (Google Play)

  1. Open the Google Play Store app
  2. Tap your profile icon, then tap Payments & subscriptions
  3. Tap Subscriptions
  4. Find Hanzio and tap Cancel subscription

After canceling, you'll continue to have access to premium features until the end of your current billing period.

Contact us

Didn't find what you were looking for? We're here to help.

Email: support@hanzio.app

We typically respond within 24-48 hours.